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Privacy Policy

Effective Date: January 1, 2026

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LuminaWell (“LuminaWell,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit luminawell.ca, engage with our services, or communicate with us.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing and payment information

  • Program enrollment details

  • Scheduling and session-related information

  • Health or wellness-related information you choose to share (voluntarily)

We may also collect non-personal information automatically, such as:

  • Browser type

  • Device information

  • Pages visited

  • IP address

  • Date and time of visits

This information helps us improve website performance and user experience.

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2. How We Use Your Information

We use your information to:

  • Provide and deliver LuminaWell services and programs

  • Process payments and manage billing

  • Schedule sessions and communicate with you

  • Respond to inquiries and provide support

  • Send updates, resources, or newsletters (you may unsubscribe at any time)

  • Improve our offerings, website, and client experience

  • Meet legal, regulatory, or contractual obligations

We only collect information that is necessary for these purposes.

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3. Health & Wellness Information

Any health, wellness, or personal information you choose to share is treated with care and confidentiality.

  • You are never required to disclose health information to participate.

  • This information is used only to support your experience and personalization of services.

  • LuminaWell does not diagnose, treat, or provide medical advice.

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4. Consent

By providing your personal information, you consent to its collection and use as outlined in this policy.

You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

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5. How We Store & Protect Your Information

We take reasonable steps to protect your information, including:

  • Secure platforms for scheduling and payments

  • Password-protected systems

  • Limited access to personal information

  • Reputable third-party service providers

Despite these measures, no method of transmission over the internet is 100% secure. While we strive to protect your data, absolute security cannot be guaranteed.

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6. Third-Party Services

We may use trusted third-party services for:

  • Payment processing (e.g., Stripe)

  • Email communication

  • Scheduling and booking

  • Website hosting and analytics

These providers only receive the information necessary to perform their services and are required to protect your data in accordance with their own privacy policies.

LuminaWell is not responsible for the privacy practices of third-party websites or services.

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7. Cookies & Analytics

Our website may use cookies or similar technologies to:

  • Improve website functionality

  • Understand how visitors use the site

  • Enhance user experience

You can disable cookies through your browser settings if you prefer.

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8. Sharing of Information

We do not sell, rent, or trade your personal information.

We may disclose information only when:

  • Required by law

  • Necessary to protect our rights or safety

  • You have provided explicit consent

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9. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections to inaccurate data

  • Withdraw consent for certain uses

  • Request deletion of your information (subject to legal requirements)

To exercise these rights, please contact us using the details below.

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10. Children’s Privacy

LuminaWell services and content are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Continued use of our website or services constitutes acceptance of the revised policy.

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12. Contact Information

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

LuminaWell
📧 Email: amy@luminawell.ca
🌐 Website: https://www.luminawell.ca

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