top of page

Refund Policy

Effective Date: January 1, 2026

​

At LuminaWell, we are committed to providing thoughtful, personalized, and high-quality wellness services and products. Because of the nature of our offerings, please review the following Refund Policy carefully before making a purchase.

​

1. Programs, Coaching & Sessions

All LuminaWell programs, coaching services, and sessions (including Reset-it, Intuvia, private sessions, and group experiences) are non-refundable once purchased.

  • Program fees are committed to reserving your space, preparation time, and personalized support.

  • Missed sessions are not eligible for refunds and may not be rescheduled unless otherwise agreed upon in advance.

  • Monthly program fees are billed based on access and availability, not attendance.

​​

2. Digital Products

All digital products (including online programs, recordings, guides, meditations, and downloadable content) are final sale and non-refundable once access has been granted or the product has been delivered.

​

3. Restorative Juice & Physical Products

Restorative Juice and any physical products are prepared and customized specifically for you.

  • Juice orders are non-refundable once production has begun.

  • We do not offer refunds for taste preference, changes in personal circumstances, or unused portions.

  • If there is an issue related to quality or order accuracy, please contact us promptly so we can review the situation.

​​

4. Exceptional Circumstances

In rare and exceptional circumstances, LuminaWell may consider a credit or alternative solution at our discretion. These are reviewed on a case-by-case basis and are not guaranteed.

​

5. Cancellations by LuminaWell

If LuminaWell must cancel a session, program, or service due to unforeseen circumstances, you will be offered:

  • A rescheduled session, or

  • A credit toward a future service

​​

6. Acknowledgement

By purchasing from LuminaWell, you acknowledge and agree to this Refund Policy and understand the nature of the services and products provided.

​

7. Contact Information

If you have questions about this Refund Policy, please contact:

LuminaWell
📧 Email: amy@luminawell.ca
🌐 Website: https://www.luminawell.ca

bottom of page